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Reliable Solutions. Innovative Services. Successful Clients.

Bosch Automotive


Optimization thanks to standardized repair service for car diagnostic equipment


Our Client

ETAS GmbH, Vetronix Corporation and SPX Service Solutions GmbH are 100% Bosch daughters and together act as a software and hardware provider for ECU development in the automotive industry. They deliver products and services for automotive embedded systems to vehicle manufacturers and their suppliers.

This includes development tools for ECUs in cars and trucks, as well as real-time operating systems and diagnostic tools. These are used with the aim of expediting development, increasing software quality, and improving error analysis.

Summary

The company
Bosch Diagnostics
www.boschdiagnostics.com

Industry
Automotive

The Challenge

BOSCH had a decentralized service structure that did not function in accordance with standardized service processes. This led to friction losses and lack of transparency in the implementation of the service requirements and thus to delays. BOSCH had agreed with the vendors SLAs the delivery of warranty replacement devices. To meet deadline requirements, the stock of spare equipment needed to be expanded.

Project Challenges

  • Implementation of standardized and transparent service processes
  • Reduction of spare equipment stock
  • Ensuring contractually guaranteed SLAs

The Solution

After preparing an analysis, ICS Group developed together with Bosch service processes for the diagnostic devices and implemented them in a centralized way through Bosch Group. As BOSCH authorized Service Center EMEA, the ICS Repair Center is SPOC (single point of contact) for the end customer (garages), providing services such as logistics, analysis, repair, storage, project management, reporting, and 3rd level support.

Solution

  • Development, implementation and maintenance of service processes for diagnostic devices
  • Analysis and repair down to component level
  • 3rd-level support for workshops
  • Central logistics and warehousing
  • Project management and reporting

The result

BOSCH benefits from time and cost savings, both for the introduction and maintenance of the service processes. The productivity of service technicians in the automotive workshops is significantly improved by the steady availability of replacement units. The costs for warranty claims have been reduced significantly. The new procedures reflect an increase in process reliability and transparency.

Result

  • Time and cost reduction for the development, implementation and maintenance of service procedures
  • Significant productivity increase of service technicians in the automotive workshops
  • Cost savings through reduction of replacement inventory
  • Process security and transparency
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About ICS Group - Partnership for your success


We see ourselves as solution providers for sustainable process optimization. Our competencies are integration, consulting and managed services for IT solutions in the supply chain. Our products and solutions offer high benefits as we optimize company processes by working hand in hand with our customers. You benefit from our many years of international project expertise that spans all industries and company sizes. Through software, hardware and services, we are able to meet your challenges with innovative solutions from a single source. We make suggestions that are aimed at achieving your vision, together.

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