Heraeus – Global SAP® rollout thanks to ICS mobile4SAP® Solution
Infrastructure. Consulting. Software.

Heraeus Holding GmbH

Global SAP® rollout thanks to ICS mobile4SAP® Solution

Our Client

Heraeus, headquartered in Hanau near Frankfurt, is a global technology group with a focus on precious metals. Established in 1851, Heraeus today has 12,600 employees worldwide in more than 100 subsidiaries in 38 countries. Alongside its core activities in precious and special metal processing, Heraeus also produces quartz glass, sensors and specialty lighting sources, holding a leading position in its global markets.


The company
Heraeus Holding GmbH

Industrial Applications

The Challenge

The Group's internal IT department was facing substantial challenges from the inhomogeneous SAP® infrastructure within the Group. The existing mix of outdated SAP® console technology and various proprietary systems also posed a security risk. Heraeus intended to introduce a harmonized and standardized SAP® system landscape as part of a Group-wide project, with the aim of improving organizational units and providing secure business processes. The previous mobile processes were to be implemented with the latest SAP® ITSmobile standard.

Project Challenges

  • Replacement of obsolete SAP® console technology / proprietary systems
  • Harmonization of the various mobile processes into a unified template
  • Flexible, scalable solution within SAP®
  • Multilingual transaction dialogs
  • Group-wide, global template rollout

The Solution

The decision to use the ICS mobile4SAP® solution based on SAP® ITSmobile enabled the creation of a uniform, modular template for group-wide rollout of all mobile SAP® transactions. The starting point of the solution is the Basis Framework with which all customer needs are quickly and easily implemented. In addition, the menus and the layout can be individually designed and controlled via the Framework. This allows Heraeus to implement site-specific solutions. From a selection of more than 150 existing mobile transactions, 16 transactions have been included in the global template and individually customized. More mobile transactions can be easily added as needed. All ABAP transactions can be further developed if necessary.


  • ICS mobile4SAP® with already 150 available mobile transactions
  • Basis Framework for controlling and customizing individual MDE layouts
  • Template for global rollout

The Result

Thanks to the ICS mobile4SAP® and SAP® ITSmobile solutions, mobile processes could be harmonized and simplified within three months. Maintenance and service expenses were considerably reduced over the entire IT infrastructure by eliminating the proprietary middleware solutions in place. At the same time, an easy-to-use graphical interface was created based on HTML. The rollout concept, divided into different phases, was independently distributed by Heraeus IT to the different sites via the Template.


  • Simplified IT infrastructure, thus low maintenance costs
  • Simplified and efficient operation through introduction of web-based transactions with direct touchscreen support
  • Rollout to other locations will be carried out independently by the customer
The first step to your individual solution.
Mr. Ms.
*Please fill in
By sending this request I confirm that I accept editor’s data privacy statement.


About ICS Group - Partnership for your success

We see ourselves as solution providers for sustainable process optimization. Our competencies are infrastructure, consulting and software for the digitalization and automation of your supply chain. You benefit from our many years of international project expertise, which extends across all industries and company sizes. Through consulting, software, hardware and managed services, we are able to meet your challenges with innovative solutions from a single source. We make suggestions that are aimed at achieving your vision, together.