Field Service & Repair
We guarantee highly available IT end devices for you.
Your IT end devices often work in continuous use. This is, of course, subject to the fact that even high-quality hardware can suddenly fail at some time. Also, device replacement including integration or the strengthening of your hardware pool or of the software applications are matters that will lock resources in your IT application when you do not have a service partner. You are extremely well secured by our Repair Center and our global Field Service.
You can secure your operational sequences through repairs and firmware updates even on-site. In an emergency, you can benefit from the speed of our reaction thanks to the Help desk and wide network of service stations.
- Extended warranty
- Guaranteed repair turnaround times
- Configuration service and support
- Staging and image maintenance
- Asset management and depot service
- Mobile Device Management
- Dispatch Management
- Remote Diagnostics
- On-site service
Our service team is on duty for you - in the repair center and at your site
ICS provides reliable hardware repairs at our repair center in Kelsterbach (Frankfurt a.M., Germany).
How it works:
Please send us your defective device (printer, scanner, mobile computer) together with the correctly filled repairing form.
Moreover ICS offers you on demand on-site services. Our field service is Europe-wide in action for you - reacts quickly, competent and reliable. Qualified engineers guarantee availability, proactive maintenance and eliminations of disturbances of your printer systems, scanner systems and mobile devices.
+49 6081 9400-960
(Monday to Tuesday, from 8 a.m. to 5 p.m.)
Please use the following form:
Delivery address for repairs
Please direct all repair returns with the accompanying document to the following address:
ISR International Services & Repair GmbH