Managed Services

Managed Services

Efficiency Through IT Outsourcing.  

An IT system with high availability is very important for your business. However, the investment in hardware and software is small compared to the consequential costs of the system deployment. This is where the ICS Managed Services come into play. We can steer, control and maintain your IT – either selectively or completely.

You can relieve your valuable IT resources, minimize your investment risk, benefit from permanent IT security and through frame contracts, achieve a reduction in the Total Cost of Ownership.

Specialized Managed Services for Complex IT Environments

Your Key-Benefits

  • Complexity reduction and resource relieving in your IT through outsourcing.
  • Optimized budgets for maximum IT security and IT performance through frame contracts.


IT Support & Maintenance

Complete IT Support & Maintenance concepts can drop your IT costs during ongoing operations to a significant extent. Our integrated services are optimally tailored to the different requirements of your company divisions and processes. To that end, we jointly analyze your structures and requirements and work out your individualized service solution, for, among others, staging, fault elimination, hardware maintenance, Help desk, hotline and IT Monitoring. You can benefit from fault-free hardware and software configuration with minimal administrative cost. All the services are transparent in execution and documentation.

Learn how Kodak Alaris optimized its service processes by ICS Full Managed Services sustainably.


IT Life Cycle Management

ICS Group IT life Cycle ManagementYour IT infrastructure is subject to a life-cycle that needs professional accompaniment. With our solutions, you can sustainably secure the quality and documentation of your IT processes at a high level. The life-cycle starts with the decision to purchase and, covering integration and
IT-operation, goes through to disposal and replacement of the system.
The ICS IT Life-Cycle-Management is process-driven, i.e. the fault-free and high-performance operation of your IT structures is what our Managed Services like IT-procurement, provision, maintenance, disposal and proactive controlling are focused on.


IT Remote Management

Managed ServicesThrough IT Remote Management, we can remote-maintain your IT landscape securely and in the background of your business processes. This service for the periodic update of software systems and wireless networks, for example, for constant IT security monitoring, or for the immediate rectification of any faults, can significantly save time and costs for you. We can secure for you globally, for all your locations, efficient IT Remote Management by our professional service specialists. You and your staff can thus work every day without restrictions with high-availability IT.

Hot Topic

The corona pandemic makes it clear that IoT solutions and remote services are more important than ever for comprehensive remote and collaborative work in medium-sized businesses. Use the ICS Remote Work Quick-Check Analysis.


Managed IT Services

ICS Group Managed IT ServicesThe ICS Managed IT-Services are outsourcing solutions customized for you, such as software and hardware support or data hosting. Thus, our Print Services continuously optimize the management of printers and multifunction devices as well as document processes for our customers. With ICS Mobile Device Management as a Managed Service, we can support you in operationally secure and cost-optimized hardware deployment. Secure the maximum IT security and data availability.

Our Help desk will proactively support you and protect your resources. You can simply lean back and concentrate on your core competences.


Repair & Replenishment

ICS Group Repair & ReplenishmentYour IT end devices often work in continuous use. This is, of course, subject to the fact that even high-quality hardware can suddenly fail at some time. Also, device replacement including integration or the strengthening of your hardware pool or of the software applications are matters that will lock resources in your IT application when you do not have a service partner. You are extremely well secured by our Repair Center and our global Field Service.
You can secure your operational sequences through repairs and firmware updates even on-site. In an emergency, you can benefit from the speed of our reaction thanks to the Help desk and wide network of service stations.



Find out how customers benefited from ICS Managed Services:

Kodak Alaris reduced costs with full managed services for kiosk systems in Europe from ICS.

Managed Services

Cost optimization through managed services for MDE and receipt printers.

Managed Services

Security in the sanitary and building services wholesale trade through Managed Services.

Managed Services
We optimize your IT processes with customized Managed Services. Phone: +49 30 473 920 200
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About ICS Group - Partnership for your success

We see ourselves as solution providers for sustainable process optimization. Our competencies are infrastructure, consulting and software for the digitalization and automation of your supply chain. You benefit from our many years of international project expertise, which extends across all industries and company sizes. Through consulting, software, hardware and managed services, we are able to meet your challenges with innovative solutions from a single source. We make suggestions that are aimed at achieving your vision, together.