Mobile Service Solution to Increase Productivity
in the Technical Field Service
Mobile Data, Disposition & Routing
The software solution "4mobile Service" guarantees seamless and bidirectional (real-time) data management between the head office and the technical field service. 4mobile Service consists of an end device app and a web portal for scheduling and live monitoring.
Your service technicians in the field have mobile access to all relevant order and customer data via their mobile device (PDA, MDA, EDA, tablet) with the appropriate cellular connection (LTE / 5G). The on-site service processes are digitally coordinated and documented directly in the higher-level IT system (usually the ERP system used).
Your field service only records billing-relevant data such as working hours and materials once. The fast scheduling and the real-time transmission of order data reduce reaction times considerably.
4mobile Service supports you among other things in mobile maintenance and predictive maintenance.
Your Key Benefits
Digitalization of Your Processes
Efficient Mission Planning
Increase of Service Quality
Error Minimization & Cost Optimization
What are the Core Functions of 4mobile Service?
- Mobile recording of billing-relevant order data: time / spare parts / material recording
- Mobile access to order, customer and project data from the ERP / CRM system
- Mobile order processing with checklist support
- Signature (proof of repair)
- Mobile receipt and label printing
- Barcode scanning and photo documentation
- Tour optimization, navigation and map display
- Graphic location of resources and disposition
- Electronic mapping and documentation
Areas of Application 4mobile Service
IT & Telecommunication
Immediate Operational Readiness and High Scalability
4mobile Service already integrates numerous, preconfigured functions that have been tried and tested in the respective industry. The open mobile business framework also allows us to continuously expand based on new market requirements and technological developments.
Your individual solution customization is therefore time and cost-optimized, so that you benefit from rapid rollouts and the return on investment (ROI) within a short period of time.
You can use the software on-premise, as a native app, or as a complete cloud application. Whichever choice you make: you benefit from a highly scalable application that can be adapted to your growing requirements at any time - with fair financing / subscription models.
4mobile Service is fully prepared for the AndroidTM and Microsoft Windows operating systems. The seamless integration into non-SAP systems, such as B. Microsoft Dynamics NAV, is realized through ready-made standard interfaces.
Customers that use 4mobile Service
Do you Work in Customer Service with SAP® PM/CS?
Then discover our "SAM - Smart Asset Management" software - the efficient solution for mobile maintenance and customer service processes in SAP®.
Don`t hesitate to contact us. We would be happy to advise you on your new mobile service solution.
Android ist eine Marke von Google LLC. Microsoft und Windows sind Marken der Microsoft Corporation.