4mobile Service  

4mobile Service  

Mobile Service Solution to Increase Productivity  
in the Technical Field Service 

 

Mobile Data, Disposition & Routing

The software solution "4mobile Service" guarantees seamless and bidirectional (real-time) data management between the head office and the technical field service. 4mobile Service consists of an end device app and a web portal for scheduling and live monitoring.

Your service technicians in the field have mobile access to all relevant order and customer data via their mobile device (PDA, MDA, EDA, tablet) with the appropriate cellular connection (LTE / 5G). The on-site service processes are digitally coordinated and documented directly in the higher-level IT system (usually the ERP system used).

4mobile Service - Mobile Service Solution for the Technical Field Service

Your field service only records billing-relevant data such as working hours and materials once. The fast scheduling and the real-time transmission of order data reduce reaction times considerably.

4mobile Service supports you among other things in mobile maintenance and predictive maintenance.


 

Your Key Benefits

4mobile Service - Mobile Service Solution for the Technical Field Service

Digitalization of Your Processes

4mobile Service - Mobile Service Solution for the Technical Field Service

Transparent Processes

4mobile Service - Mobile Service Solution for the Technical Field Service

Efficient Mission Planning

4mobile Service - Mobile Service Solution for the Technical Field Service

Increase of Service Quality

4mobile Service - Mobile Service Solution for the Technical Field Service

Error Minimization & Cost Optimization

 

What are the Core Functions of 4mobile Service?

  • Mobile recording of billing-relevant order data: time / spare parts / material recording
  • Mobile access to order, customer and project data from the ERP / CRM system
  • Mobile order processing with checklist support
  • Signature (proof of repair)
  • Mobile receipt and label printing
  • Barcode scanning and photo documentation
  • Tour optimization, navigation and map display
  • Graphic location of resources and disposition
  • Electronic mapping and documentation
Toplist Telematics 2022

In addition to the standard functions, 4mobile Service offers you numerous options that we can integrate for you, depending on your individual needs. The optional features include, for example:

  • Radio-based data acquisition, including NFC, RFID, beacon technology
  • Automated shipping notification | ETA | EDA
  • Geo-fencing
  • Automated order entry (including spare parts, wearing parts)
  • Digital document management
  • Integration of digital tachograph
  • Reading out vehicle telemetry data and eco-driving

ICS is your No. 1 contact for industry-specific mobile service solutions. As a software developer and IT service provider with international project experience, we can take on holistic project management, far beyond the integration of your new service solution. Our value-added services, which you receive - in addition to the core software component - include:

  • Individual process analysis
  • Process-based solution design
  • Manufacturer-independent hardware for mobile computing, scanning, printing
  • Global service desk with native speakers of several languages
  • Remote management
  • Repair services in our own repair center and Europe-wide field service
  • Storage capacities and managed logistics for technical courier services
  • Attractive financing models (including software as a service, hardware as a service)

 

Areas of Application 4mobile Service

4mobile Maintenance

Maintenance

4mobile Telecommunication

IT & Telecommunication

4mobile Facility Management

Facility Management

4mobile Technician

Technician

4mobile Provider

Provider

 

Immediate Operational Readiness and High Scalability

4mobile Service already integrates numerous, preconfigured functions that have been tried and tested in the respective industry. The open mobile business framework also allows us to continuously expand based on new market requirements and technological developments.

Your individual solution customization is therefore time and cost-optimized, so that you benefit from rapid rollouts and the return on investment (ROI) within a short period of time.

 

4mobile Service - Mobile Service Solution for the Technical Field ServiceYou can use the software on-premise, as a native app, or as a complete cloud application. Whichever choice you make: you benefit from a highly scalable application that can be adapted to your growing requirements at any time - with fair financing / subscription models.

4mobile Service is fully prepared for the AndroidTM and Microsoft Windows operating systems. The seamless integration into non-SAP systems, such as B. Microsoft Dynamics NAV, is realized through ready-made standard interfaces.

 

 

Customers that use 4mobile Service

Sportco GmbH

Sportco GmbH

Schwank GmbH

Schwank Logo

Do you Work in Customer Service with SAP® PM/CS?

Then discover our "SAM - Smart Asset Management" software - the efficient solution for mobile maintenance and customer service processes in SAP®.

Smart Asset Management for SAP

SAM Smart Asset Management

Don`t hesitate to contact us. We would be happy to advise you on your new mobile service solution.
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