4mobile Service

Mobile Service Solution to Increase Productivity
in the Technical Field Service

Mobile Data, Disposition & Routing

The software solution "4mobile Service" guarantees seamless and bidirectional (real-time) data management between the head office and the technical field service. 4mobile Service consists of an end device app and a web portal for scheduling and live monitoring.

Your service technicians in the field have mobile access to all relevant order and customer data via their mobile device (PDA, MDA, EDA, tablet) with the appropriate cellular connection (LTE / 5G). The on-site service processes are digitally coordinated and documented directly in the higher-level IT system (usually the ERP system used).

Your field service only records billing-relevant data such as working hours and materials once. The fast scheduling and the real-time transmission of order data reduce reaction times considerably.

4mobile Service supports you among other things in mobile maintenance and predictive maintenance.

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Your Key Benefits

Digitalization of Your Processes

Transparent Processes

Efficient Mission Planning

Increase of Service Quality

Error Minimization & Cost Optimization

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What are the Core Functions of 4mobile Service?

Mobile recording of billing-relevant order data: time / spare parts / material recording
Mobile access to order, customer and project data from the ERP / CRM system
Mobile order processing with checklist support
Signature (proof of repair)
Mobile receipt and label printing
Barcode scanning and photo documentation
Tour optimization, navigation and map display
Graphic location of resources and disposition
Electronic mapping and documentation

Optional Features

Holistic Mobile Service Solution

In addition to the standard functions, 4mobile Service offers you numerous options that we can integrate for you, depending on your individual needs. The optional features include, for example:

Radio-based data acquisition, including NFC, RFID, beacon technology
Automated shipping notification | ETA | EDA
Geo-fencing
Automated order entry (including spare parts, wearing parts)
Digital document management
Integration of digital tachograph
Reading out vehicle telemetry data and eco-driving

ICS is your No. 1 contact for industry-specific mobile service solutions. As a software developer and IT service provider with international project experience, we can take on holistic project management, far beyond the integration of your new service solution. Our value-added services, which you receive - in addition to the core software component - include:

Individual process analysis
Process-based solution design
Manufacturer-independent hardware for mobile computing, scanning, printing
Global service desk with native speakers of several languages
Remote management
Repair services in our own repair center and Europe-wide field service
Storage capacities and managed logistics for technical courier services
Attractive financing models (including software as a service, hardware as a service)

Areas of Application 4mobile Service

Maintenance

IT & Telecommunication

Facility Management

Technician

Provider

Immediate Operational Readiness and High Scalability

4mobile Service already integrates numerous, preconfigured functions that have been tried and tested in the respective industry. The open mobile business framework also allows us to continuously expand based on new market requirements and technological developments.

Your individual solution customization is therefore time and cost-optimized, so that you benefit from rapid rollouts and the return on investment (ROI) within a short period of time.

4mobile Service - Mobile Service Solution for the Technical Field Service You can use the software on-premise, as a native app, or as a complete cloud application. Whichever choice you make: you benefit from a highly scalable application that can be adapted to your growing requirements at any time - with fair financing / subscription models.

4mobile Service is fully prepared for the Android^TM and Microsoft Windows operating systems. The seamless integration into non-SAP systems, such as B. Microsoft Dynamics NAV, is realized through ready-made standard interfaces.

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